This Refund Policy outlines the terms and conditions regarding payments, service cancellations, and refund eligibility for custom domestic coordination services provided by corekeeptender (“we”, “us”, or “our”) via www.corekeeptender.com
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As a service provider operating from Mexico and serving clients across Europe and the United States, we are committed to transparent operations that respect applicable consumer rights while reflecting the bespoke nature of our administrative work.
Nature of Service & One-Time Deposit
Corekeeptender operates strictly as a custom facilitation and booking service. We do not sell or dispatch physical goods. Payments made on this website represent a single, one-time initial service reservation deposit to initiate personalized domestic candidate sourcing, household profile analysis, and consultation scheduling.
Refund Eligibility & Conditions
Because our custom coordination work begins immediately upon payment confirmation, refund eligibility is structured as follows:
- Before Processing Begins: If you request a cancellation in writing before our administrative team has initiated candidate matching or processed your consultation intake form, you may be eligible for a full refund of your initial deposit.
- In-Progress Services: Once administrative resources have been allocated—including candidate profiling, schedule alignment, or bespoke consultation planning—the initial deposit becomes non-refundable, as it covers work already performed.
- Statutory Cancellation Rights (EU/UK Clients): If you reside in the European Union or the United Kingdom, you have a statutory right to cancel a service agreement within 14 days of purchase. However, if you explicitly request us to commence bespoke service facilitation during this 14-day cancellation period (such as submitting your consultation intake form for immediate processing), you acknowledge that you waive the right to a full refund once the custom service work has been substantially performed.
How to Request a Cancellation or Refund
To request a service cancellation or inquire about refund eligibility, please contact us directly via email with your reservation details:
housekeeper@corekeeptender.com
Upon receipt of your written request, our team will review your account status, evaluate the stage of service delivery, and notify you of the outcome in a timely manner. Approved refunds will be processed back to the original method of payment used during purchase.